Every order has two parts to its timeline:
- Processing Time – preparing your order before shipping
- Shipping Time – delivery by the courier once the package has left our facility
Processing Time
Processing depends on whether you order frames only or frames with prescription lenses.
Frames Only
- In Stock (our warehouse): If the frame is in our stock, orders placed before 1:00 PM EST ship the same day; otherwise, they ship within 24 hours on business days (excluding weekends).
- From Manufacturer (in stock): If we don’t have the frame but the manufacturer does, it usually takes 2–4 business days for us to receive it, and we ship the same day it arrives.
- From Manufacturer (backorder): If the manufacturer doesn’t have the frame in immediate stock, it is placed on backorder. Delivery to us may take up to 2 weeks (sometimes longer), depending on availability. We place the order right away to secure your frame in their next shipment.
Frames with Prescription Lenses
Processing includes both obtaining the frame and laboratory time for lens production.
Single Vision Lenses
- Standard prescriptions: usually ready in 1–3 business days.
- Out-of-range prescriptions: may take an extra day, as these lenses are custom-surfaced to your exact specifications.
Progressive Lenses
- All progressive lenses are custom-made and require multiple steps performed in sequence.
- Depending on the coatings selected (anti-reflective, blue light, Transitions, etc.), production typically takes 5–7 business days.
Shipping Time
Once your order has been processed and shipped, delivery time depends on several factors, including the courier, the service you select at checkout, your location, and sometimes even weather conditions.