Quality is our number one concern. We offer a 12-month manufacturer's warranty for all of our frames and lenses. If you notice any defects in your frame or lenses that are covered under our warranty we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.
Warranty on Frames
Frames warranty covers following defects: stripped screws, broken nose pad posts, broken or loose hinges, dislodged jewels or logos, frame oxidation or discoloration.
This warranty doesn't covers: excessive exposure to heat or cold, prolonged exposure to water, rough handling, improper cleaning.
Should a manufacturer's defect occurs, the frame will be repaired. If the frame is not repairable, a new duplicate frame will be supplied at no charge. If the frame cannot be repaired or replaced, a frame credit equivalent in value to the original frame will be offered.
Lenses Guaranty
100% guaranty that your lenses are made according to the provided prescription.
All lenses purchased and installed in USA by trained professionals according to high standards.
We want you to be happy with your order! If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge.
Please do NOT attempt to repair eyewear yourself. We cannot accept products that have been tampered with for repair/replacement under a manufacturer's warranty.
Please call our customer service department at 1-877-747-0034 to find out if the damage to your product is covered under our warranty and to get your return authorization number and instructions.