30-Day Exchange/store credit Frames / Sunglasses ONLY:
- NO RESTOCKING FEE We offer a one-time exchange if you are not happy with your initial choice. We will charge $9.95 to cover shipping costs. We can then issue store credit as long as the exchange takes place within 7 days from when the order was received.( Return must include case , cloth and all accessories initially provided in the package. All items must be in good condition. )
- Shipping charge is non refundable
- Customer pays return shipping cost
Your exchange can be processed in two ways:
- With your return, please enclose a note clearly stating that you wish to exchange the frame and specifying what model number, color code and size you wish to receive instead. Once your return is received, your exchange will be processed and any outstanding fees will be charged to the original method on file. Please note we do not charge restocking fee or additional shipping to process the exchange. The outstanding balance can only result due to the price difference. ( more expensive item selected as an exchange). In case the item selected as an exchange is of a lesser value the price difference less $9.95 will be refunded back to the original method of payment.
- You can speed up the exchange by simply placing a new order for the desired product. If you choose this exchange method, please let us know that you are placing a new order so that we'll refund you for the original order accordingly. Please note we do not refund shipping charges.
NOTE: Please allow up to 7 business days for us to process your return/exchange (from the date we receive your returned package)