Policies

GlassesOnWeb.com sells only brand new, 100% authentic eyewear.

  • All prescription frames and sunglasses are supplied in their original packaging with related accessories: case, cleaning cloth, etc.
  • GlassesOnWeb.com does NOT sell used, refurbished, factory seconds, or replica products.
  • All our eyewear is sourced directly from authorized and legitimate distribution firms.

If the eyewear you have recently purchased is not to your complete liking, you may return/exchange it within 30 days of the delivery date.

Return Instructions:

  • All returns must be prepaid - we do not accept collect shipments.
  • A Return Authorization (R/A) must be obtained before making any returns.
  • We will email detailed return instructions along with your R/A number.
  • Our credit department does not accept any returns without R/A numbers clearly marked on packages.
  • All returns must be sent in the same condition as you received them from us: damage-free, in their original packaging with all related accessories included: case, cloth, and plastic bags with labels that include model details and UPC codes.


Return for a refund:

  • Items that are returned for credit (money-back) are subject to a 15% restocking fee (shipping won't be credited).
  • We do not refund taxes, customs duties or other expenses - only the amount paid for the product purchased.
  • Refund will be issued only if the lenses were not (or attempted to be) installed in the frame (except if we installed them).
  • IMPORTANT: All prescription (or plano) lenses that have already been cut/edged for your frame are non-refundable. Demo lenses need to be returned. Prescription lenses are guaranteed to be made precisely according to the specifications you have provided. If we made the lenses incorrectly, we will replace them at no charge.

Exchange/store credit:

You can exchange the product for a different brand, colour, or size. All exchanges are subject to 5% restocking fee + $6.95 shipping charge. 
NOTE: Please allow up to 7 business days for us to process your return/exchange (from the date we receive your returned package)


Order Cancellation

If you wish to cancel your order, you have a window of two (2) hours from the time of placing your order to do so, and there will be no charges for cancellation during this period. Please promptly inform us of your decision to cancel via phone or email. If you decide to cancel your order after the initial two-hour period but before the shipment has occurred, a cancellation fee of U.S. $20 (or the equivalent in foreign currency for customers outside the USA) will be applied. This fee will be imposed on the frame and lenses, which cannot be refunded due to the commencement of work on your order.


Damaged or defective products

We guarantee that all our frames and branded lenses are 100% authentic and free from defects. If the frame or lens you ordered arrives with any defects or damage, please inform us within three (3) business days of receiving your order. We will promptly process an exchange for your item at no additional cost to you.

We won't be beat on price. We'll match the product prices of key online and local competitors!

If you find eyeglasses or sunglasses frames of the same color and style for a lower price on another website, we'll match that price.

How does Price-Match Guarantee work?

Simply E-mail us  (info@glassesonweb.com )  the URL (i.e. web address) of the page where you found the lower-priced item , Print "Price Match" in subject line.
Once we verify that the item meets the criteria for our price-match policy you  will be contacted by  our customer support specialist  with instructions on how to  proceed with placing an order.
Please refer to  our Price Match Policy

Price-Match Guarantee policy

  • Product must be the exact same brand, color, size, and style, and sold by an authorized U.S. dealer.  (Amazon.com, Ebay.com, and other auction sites, are excluded).
  • Only applies to listed price of the frame.
  • Does not apply misprinted or falsely advertised prices.
  • Promo codes or other discounts cannot be combined with our Price-Match Guarantee.
  • If competitors price are below our cost we reserve the right not to price match.

  30-Day Exchange/store credit Frames / Sunglasses ONLY:

  •    NO RESTOCKING FEE  We offer a one-time exchange if you are not happy with your initial choice. We will charge $9.95 to cover shipping costs. We can then issue store credit as long as the exchange takes place within 7 days from when the order was received.(  Return must include case , cloth and all accessories initially  provided in the package. All items must be in good condition. )
  •    Shipping charge is non refundable
  •    Customer pays return shipping cost 

                Your exchange can be processed in two ways:

  1. With your return, please enclose a note clearly stating that you wish to exchange the frame and specifying what model number, color code and size you wish to receive instead. Once your return is received, your exchange will be processed and any outstanding fees will be charged to the original method  on file. Please note we do not charge restocking fee or additional shipping to  process the exchange. The outstanding balance can only  result due to  the price difference. (  more expensive  item selected as an exchange). In case the item selected as an exchange is of a lesser value the price difference  less  $9.95 will be refunded back to  the original method of payment. 
  2. You can speed up the exchange by simply placing a new order for the desired product. If you choose this exchange method, please let us know that you are placing a new order so that we'll refund you for the original order accordingly. Please note we do not refund shipping charges.

NOTE: Please allow up to 7 business days for us to process your return/exchange (from the date we receive your returned package)

Acceptance of Contract Terms

On this page, you will find the Terms and Conditions under which you may use GlassesOnWeb.com. Reading this page carefully is very important for all users of this web site. The use of this website is guarded by the Terms and Conditions stated herein. Do not use this web site and our services if you do not accept these Terms and Conditions. The use of this web site constitutes acceptance of these Terms and Conditions by you. GlassesOnWeb reserves the right to revise these Terms and Conditions at any time without notice. You should visit this page periodically to review the Terms and Conditions. The terms "You" and "User" as used herein refer to all individuals and/or entities accessing this web site for any reason. Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the province of Ontario, Canada.

Definitions User:

Any user of GlassesOnWeb.com web site including but not limited to visitors, users, clients, customers. GlassesOnWeb.com: GlassesOnWeb.com web site.



Quality is our number one concern. We offer a 12-month manufacturer's warranty for all of our frames and lenses. If you notice any defects in your frame or lenses that are covered under our warranty we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.

Warranty on Frames

Frames warranty covers following defects: stripped screws, broken nose pad posts, broken or loose hinges, dislodged jewels or logos, frame oxidation or discoloration.
This warranty doesn't covers: excessive exposure to heat or cold, prolonged exposure to water, rough handling, improper cleaning.

Should a manufacturer's defect occurs, the frame will be repaired. If the frame is not repairable, a new duplicate frame will be supplied at no charge. If the frame cannot be repaired or replaced, a frame credit equivalent in value to the original frame will be offered.

Lenses Guaranty

100% guaranty that your lenses are made according to the provided prescription.
All lenses purchased and installed in USA by trained professionals according to high standards.
We want you to be happy with your order! If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge.

 

Please do NOT attempt to repair eyewear yourself. We cannot accept products that have been tampered with for repair/replacement under a manufacturer's warranty.

Please call our customer service department at 1-877-747-0034 to find out if the damage to your product is covered under our warranty and to get your return authorization number and instructions.

GlassesOnWeb.com respects and protects the privacy of the individuals that visit and use GlassesOnWeb.com's services. Individually identifiable information about you is not willfully disclosed to any third party without first receiving your permission, as explained in this privacy policy ("Privacy Policy").

Collecting Information

GlassesOnWeb.com does not collect any unique information about you (such as your name, email address, etc.) except when you specifically and knowingly provide such information. GlassesOnWeb.com notes and saves information such as time of day, browser type, browser language, and IP address with each query. That information is used to verify our records and to provide more relevant services to users. For example, GlassesOnWeb.com may use your IP address or browser language to determine which language to use when showing product descriptions or advertisements.

Providing Visitors with Anonymous Access

You can access our Web site home page and browse our site without disclosing your personal data. Sharing Information GlassesOnWeb.com may share information about you with advertisers, business partners, sponsors, and other third parties. However, we only divulge aggregate information about our users and will not share personally identifiable information with any third party without your express consent. For example, we may disclose how frequently the average GlassesOnWeb.com user visits GlassesOnWeb.com, or which query words are most often used for searching products. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Children's Privacy

We do not knowingly collect personal data from children. We do not take specific steps to protect the privacy of children who disclose their personal data to us. We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data.

Changes to the Privacy Policy

By using the GlassesOnWeb.com Services and our web site, you consent to the collection and use of your information as we have outlined in this policy. Jobastic may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.