All of us at Glassesonweb.com pride ourselves on giving each and every customer the best experience possibly by offering:
If you are not completely satisfied with your order for any reason we will refund your order or offer an exchange. Additional charges may apply. Please review our return and exchange policy below.
Return/Exchange Policy
If you find your items to be defective in any way, please contact us within a maximum of 3 business days from the day you received the package. We will exchange it free of charge.
We offer a one-time exchange if you are not happy with your initial choice. We will charge $9.95 to cover shipping costs. We can then issue store credit as long as the exchange takes place within 7 days from when the order was received.
If you wish to return the frame you ordered without an exchange, you will be charged a 15% restocking fee. Your return needs to be requested within 5 business days and your items must be returned within 10 business days. All merchandise must be in the same condition as when it was received, with all packaging intact, a certificate of authenticity and lens envelopes included.
The cost of prescription lenses is nonrefundable. If you decide to re-order another frame with the same prescription, we will apply one-time 50% discount off the lenses price.
Return Instructions
In order to return your item you first need to call our toll free customer support number at 1-877-747-0034 or email us at info@glassesonweb.com. You will then receive a Return Authorization (R/A) number plus further, detailed return instructions. You will need to clearly print your R/A number on the outside of the shipping box.
Cancellation
Custom Lenses Policy
We are unable to offer refunds for any custom non-prescription lenses or prescription lenses. If there is a defect that is our fault, we will fix it at no expense to you. In all other cases we cannot offer any compensation. Please be sure to review all your orders carefully before submitting them. We strongly suggest to take a picture of your prescriptions and email it to us at info@glassesonweb.com including your order number.
Quality is our number one concern. We offer a 12-month manufacturer's warranty for all of our frames and lenses. If you notice any defects in your frame or lenses that are covered under our warranty we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.
Frames warranty covers following defects: stripped screws, broken nose pad posts, broken or loose hinges, dislodged jewels or logos, frame oxidation or discoloration.
This warranty doesn't covers: excessive exposure to heat or cold, prolonged exposure to water, rough handling, improper cleaning.
Should a manufacturer's defect occurs, the frame will be repaired. If the frame is not repairable, a new duplicate frame will be supplied at no charge. If the frame cannot be repaired or replaced, a frame credit equivalent in value to the original frame will be offered.
100% guaranty that your lenses are made according to the provided prescription.
All lenses purchased and installed in USA by trained professionals according to high standards.
We want you to be happy with your order! If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge.
Please call our customer service department at 1-877-747-0034 to find out if the damage to your product is covered under our warranty and to get your return authorization number and instructions.
We won't be beat on price. We'll match the product prices of key online and local competitors!
If you find eyeglasses or sunglasses frames of the same color and style for a lower price on another website, we'll match that price.
Simply E-mail us (info@glassesonweb.com ) the URL (i.e. web address) of the page where you found the lower-priced item , Print "Price Match" in subject line.
Once we verify that the item meets the criteria for our price-match policy you will be contacted by our customer support specialist with instructions on how to proceed with placing an order.
Please refer to our Price Match Policy
30-Day Exchange/store credit Frames / Sunglasses ONLY:
Your exchange can be processed in two ways:
NOTE: Please allow up to 7 business days for us to process your return/exchange (from the date we receive your returned package)
Shopping on www.glassesonweb.com is easy, convenient and, more importantly secure. Here's why:
GlassesOnWeb.com sells only brand new, 100% authentic eyewear.
GlassesOnWeb.com respects and protects the privacy of the individuals that visit and use GlassesOnWeb.com's services. Individually identifiable information about you is not willfully disclosed to any third party without first receiving your permission, as explained in this privacy policy ("Privacy Policy").
Collecting Information
GlassesOnWeb.com does not collect any unique information about you (such as your name, email address, etc.) except when you specifically and knowingly provide such information. GlassesOnWeb.com notes and saves information such as time of day, browser type, browser language, and IP address with each query. That information is used to verify our records and to provide more relevant services to users. For example, GlassesOnWeb.com may use your IP address or browser language to determine which language to use when showing product descriptions or advertisements.
Providing Visitors with Anonymous Access
You can access our Web site home page and browse our site without disclosing your personal data. Sharing Information GlassesOnWeb.com may share information about you with advertisers, business partners, sponsors, and other third parties. However, we only divulge aggregate information about our users and will not share personally identifiable information with any third party without your express consent. For example, we may disclose how frequently the average GlassesOnWeb.com user visits GlassesOnWeb.com, or which query words are most often used for searching products. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
Children's Privacy
We do not knowingly collect personal data from children. We do not take specific steps to protect the privacy of children who disclose their personal data to us. We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data.
Changes to the Privacy Policy
By using the GlassesOnWeb.com Services and our web site, you consent to the collection and use of your information as we have outlined in this policy. Jobastic may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.
Acceptance of Contract Terms
On this page, you will find the Terms and Conditions under which you may use GlassesOnWeb.com. Reading this page carefully is very important for all users of this web site. The use of this website is guarded by the Terms and Conditions stated herein. Do not use this web site and our services if you do not accept these Terms and Conditions. The use of this web site constitutes acceptance of these Terms and Conditions by you. GlassesOnWeb reserves the right to revise these Terms and Conditions at any time without notice. You should visit this page periodically to review the Terms and Conditions. The terms "You" and "User" as used herein refer to all individuals and/or entities accessing this web site for any reason. Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the province of Ontario, Canada.
Definitions User:
Any user of GlassesOnWeb.com web site including but not limited to visitors, users, clients, customers. GlassesOnWeb.com: GlassesOnWeb.com web site.
About us
GlassesOnWeb.com was established in 2004 and provides the best quality service to our clients. We are proud to offer competitive prices and a wide selection of top designer eyewear products. GlassesOnWeb.com stand behind the quality of our customer support.
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