Order processing time

Our goal is to make the ordering process as fast and easy as possible
Once we receive the order it goes through 3 steps:

  1. Verification
  2. Processing
  3. Delivery

1. Order Verification

Usually takes 2-3 hours during business hours

  • Verify payment, shipping billing information (When we receive the order it needs to be approved by credit department.)
  • Prescription verification (if applicable)
  • Check product availability from supplier 

A sales representative will contact you shortly if there are some issues during verification process

2. Processing time

Frame ONLY (Eyeglasses or Sunglasses)  2-4 business days

Order / Receive product from supplier  -> Inspect -> Package -> Ship

Frame with the LENSES 5-8 business days to complete.

Order / Receive product from supplier  -> Manufacture lenses -> Install lenses in frame -> Inspect -> Package -> Ship
(* For CUSTOM MADE lenses please allow extra 2-3 days)

3. Shipping Time

The period from when the order leaves our facility to when it arrives at your door. You can usually see a range of Estimated Delivery Dates during Checkout after you select the shipping method that you prefer.